Frequently Asked Questions

• Can I manage our Paddle Tennis Team on MatchTime?

  Yes, you can manage your Paddle Tennis team on MatchTime. We have many Paddle tennis teams already using MatchTime and even multiple Paddle Tennis Leagues managing everything on MatchTime.

• Can I manage our Pickleball Team on MatchTime?

  Yes, you can manage your Pickleball Team on MatchTime.  Teams have been fully re-written to support Pickleball with a seamless experience... some could even say it is a perfect match.

• Can we manage our club's entire League on MatchTime?

  Great - you can manage the league on MatchTime. You do need to setup your account though as a "league manager" account here: https://www.matchtime.com/product/league-management-software Here are the steps for managing a league on MatchTime.com Sign-up to manage your league on MatchTime --> h...

• How can I send an email out to an old team?

  There are a couple of ways to send an email to an old team: Log into your MatchTime account Go to the “messages” tab in the top navigation and click on “Create New Message” a. select the “radio button” “Person(s) from my Address Book”. This will open up a listing of all the players from your “Ma...

• On the availability page, how do I see my previously played matches?

  To minimize horizontal scrolling, the website now automatically hides matches that are older than 10 days... don't fear you can easily make them appear again. In the "summary column" (to the right of your name), there is text below the summary info with "[x] hidden matches - view all". By clicki...

• Tell me more about Account Security and Passwords

  We have 2 different types of security measures used..... Website --> Account passwords are hashed using one of the leading hashing algorithms - BCrypt. Hashing a password also makes it NOT decrypt-able, which means if you forget your account password it will need to be reset. FYI, we do also...

• What type of tennis league teams can I manage on MatchTime?

  MatchTime helps tennis team captains manage their teams for USTA, ALTA, NorCal and many other community tennis leagues regionalized around the United States. MatchTime is even used by many High School teams to manage their team's lineups, availability and communication needs. Any age limitations...

• Where are the MatchTime Servers Located?

  MatchTime.com servers are hosted on Amazon's cloud in an enterprise class data center which has battery backups, diesel generators, secure racks, biometric access control and more bandwidth than most could ever imagine. The data center has 4 separate providers to ensure that the bandwidth is alwa...

• Will you share or sell my account data?

  We take the privacy of our users very serious.  Our privacy policy does a good job of outlining why we collect certain info and how we use it... to try and make being a team captain easier!